Frequently Asked Questions (Enterprise) [VE 21.3 OG]

Why does the VidiEditor search not show any video results?

• No item exists in VidiCore having a shape matching the ME_ProxyShapeTag configuration parameter. Try to transcode a video to the configured ME_ProxyShapeTag and see if it is found. The default shape tag is ME_proxy_mp4_360_8ch.

• Check the configuration of the ME_ProxyShapeTag Metadata key value pair on me_user group in VidiCore

• Ensure that at least one of the options is checked in Media Type search filter.

Why is the publish button inactive / not clickable?

• The button is inactive as long as no publish configuration is made or the timeline is empty. As those depend on the system design, no default configuration is added initially.

• See also Publish Default Dialogue Configuration (Enterprise) [VE 21.3 OG]

Why does the source player not play some media items, but can play others?

• The media files need to stay in convention for video and audio - basically videos in MP4 / H.264 and audio in AAC. See detailed information here.

• The ME_ProxyShapeTag configuration does have a shape tag configured not suitable for VidiEditor streaming. Check this configuration as explained in here.

Why does the source player not stream any media files?

• The streaming service is down. This can be seen in the browser's web debugger while all API calls to streaming server fail. Please contact the support team.

• All proxy shape tags configured in ME_ProxyShapeTag and ME_ProxyAudioShapeTag parameter are referencing files not supported for streaming. Please compare here.

• The Render Preview Streaming Server URL might not be set correctly. See in General Configurations [VE 21.3 OG]

Why does the timeline player not stream any media files, but the source player still works?

• Render engine service is down. This can be seen in the browser's web debugger while all API calls to render engine server fail. Please contact the support team.

• General problem in VidiEditor. Please contact the support team.

• The Render Engine Server URL might not be set correctly. See in General Configurations [VE 21.3 OG].

The Timeline player does not show a video when loading an exiting project, after one modification of a segment the timeline plays!

• The proxy video files can be played in general as defined in Supported Proxy Video Format [VE 21.3 OG]

• This happens when the proxy files are in correct format but the desired Timeline Output format is not matching the physical files.

• Check Configuration switch “TimelineOutputFormat” in ConfigPortal → VidiEditor → General Use Case page to match the video files.